SHIPPING

At KOKOLU your shopping experience does not end at the checkout. All orders are shipped in our prestige signature matte black boxes or dustbags.

KOKOLU believes in fast, efficient and reliable shipping, therefore we use Australia Post.

During sale and peak periods, please allow up to 2 business days for your order to be processed before shipping (this may cause a delay in your order being received.)

If your order is placed by 10:00am AEST, your order will be dispatched that business day. If your order is placed after 10:00am AEST, it will be dispatched the following business day. If your order is placed over the weekend or on a QLD public holiday it will be processed on the next business day.

 

AUSTRALIAN DELIVERIES

Domestic orders are shipped using Australia Post Express Post. All orders $149 and under will incur a $10 shipping fee.All orders $150 andover will be shipped for FREE.

You will be emailed a shipping confirmation once your order has been dispatched. This will contain tracking information so you can monitor the progress of your package. 

Domestic orders will have an approximate delivery 1-3 business days for Express Post. Please be advised this depends on your location and whether you are in the Express Post delivery zone.

A signature will not be required on delivery, however, to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm .

If no one is at your specified shipping address when delivery is attempted, Australia Post will leave a calling card for you to collect your package from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.

KOKOLU is not liable for lost or stolen shipments so please ensure you nominate a secure delivery address. In the instance that you have provided KOKOLU with an insecure or incorrect shipping address and your package is returned to us, you are liable for any additional shipping costs in order to have the product shipped again. If you refuse a

shipment from KOKOLU, you will be responsible for any charges or import fees that are incurred on the package and the cost of returning the item to KOKOLU will be your responsibility and deducted from your merchandise refund.

 

NEW ZEALAND DELIVERIES

New Zealand orders are shipped using Australia Post Registered Post. All orders $299 and under will incur a $25 shipping fee. All orders $300 andover will be shipped for FREE.

If you wish to have your item(s) Express Posted the shipping fee will be $40

You will be emailed a shipping confirmation once your order has been dispatched. This will contain tracking information so you can monitor the progress of your package. 

New Zealand orders will have an approximate delivery 1-3 business days for Express Post. Please be advised this depends on your location and whether you are in the Express Post delivery zone 

A signature will not be required on delivery, however, to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm .

If no one is at your specified shipping address when delivery is attempted, Australia Post will leave a calling card for you to collect your package from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.

KOKOLU is not liable for lost or stolen shipments so please ensure you nominate a secure delivery address. In the instance that you have provided KOKOLU with an insecure or incorrect shipping address and your package is returned to us, you are liable for any additional shipping costs in order to have the product shipped again. If you refuse a 

shipment from KOKOLU, you will be responsible for any charges or import fees that are incurred on the package and the cost of returning the item to KOKOLU will be your responsibility and deducted from your merchandise refund.

 

 

INTERNATIONAL DELIVERIES

International orders are shipped using Australia Post. All orders $399 and under will incur a $30 shipping fee.All orders $400 and over will be shipped for FREE.

If you wish to have your item(s) Express Posted the shipping fee will be $50

You will be emailed a shipping confirmation once your order has been dispatched. This will contain tracking information so you can monitor the progress of your package. 

International orders will have an approximate delivery timeframe of 5-12 business days for Registered Post & 3-5 business days for Express Post, depending upon your location. When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm.

KOKOLU will not be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

KOKOLU is not liable for lost or stolen shipments so please ensure you nominate a secure delivery address. In the instance that you have provided KOKOLU with an insecure or incorrect shipping address and your package is returned to us, you are liable for any additional shipping costs in order to have the product shipped again. If you refuse a shipment from KOKOLU, you will be responsible for any charges or import fees that are incurred on the package and the cost of returning the item to KOKOLU will be your responsibility and deducted from your merchandise refund.